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Returns Policy

INTRODUCTION

Following contains Information regarding the return of products purchased from The Royal Sydney Golf Club. If you can not find the information you need, please telephone +61 2 8362 7075 request help from the Sport Shop.

1. Understanding The Royal Sydney Golf Club' Returns Policy
2. D.O.A., Damaged or Incorrectly Shipped Products
3. All other Products
4. Unopened Product
5. Faulty Product
6. Manufacturer' Returns Policy and Warranty
7. Opened Product
8. No Return Basis Product
9. Processing Credits / Refunds
10. Non-Warranty Service and Repairs
11. Returning a product to the Club

1. UNDERSTANDING THE ROYAL SYDNEY GOLF CLUB' RETURNS POLICY

At The Royal Sydney Golf Club, we are committed to providing our customers with the highest quality products and service. This policy details how to return a product to The Royal Sydney Golf Club.

Please note that all products, with the exception of ex-demo, ex-rental, soiled, clearance, second hand, imperfect or damaged, are sold with a manufacturer' warranty, unless otherwise noted.

If you have any questions, please contact the Sport Shop by telephoning +61 2 8362 7075 or emailing shop@rsgc.com.au.

2. D.O.A., DAMAGED OR INCORRECTLY SHIPPED PRODUCTSD.O.A., Damaged or Incorrectly Shipped Products

If your product is dead on arrival, damaged in transit or incorrectly shipped, please contact the Sport Shop . To expedite your return, we recommend that these products be returned to us within 14 days of purchase. You will be issued with a Return Authorisation Number, in accordance with our Returns Policy. We will not accept any goods for return which do not have a Return Authorisation Number. Each Return Authorisation Number is only valid for one product and must match the product authorised for return. The Return Authorisation Number is valid for 7 days, so we must receive the returned product into the Club within this period.

You will need the following information, most of which will be on your invoice before we can issue a Return Authorisation Number:

• Name and contact details of original purchaser
• Invoice number
• Part number of product to be returned
• Item serial number/s, if available
• Date on invoice
• Whether the product box has been opened
• Reason for return

You will need to package and address the product for return. You must then return the product to:

The Royal Sydney Golf Club
Returns Department
Kent Road
ROSE BAY NSW 2029

We will test all products returned this way within 7 working days of receipt into the Club. Some products may need to be returned to the manufacturer for testing.

If you return a product because it was dead on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If we (or the manufacturer) determine that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.

If you receive a product that is damaged in transit from us to you, you should:

1. refuse to accept delivery of the product;
2. direct the courier to "Return goods to sender"; and,
3. notify the Sport Shop staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Sport Shop staff immediately.

If your product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If we (or the manufacturer) decide that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.

If you receive a product that is incorrectly shipped (different to the one you ordered), we will arrange for the product to be collected from you.

If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If the product was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.

3. ALL OTHER PRODUCTS

For all other returned products you will also need a Return Authorisation Number. Contact us to receive your Return Authorisation Number.

You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us. Do not write on or attach labels to the product being returned, otherwise the return may not be accepted.

Write the Return Authorisation Number on the outside of the shipping carton so it is clearly visible, and address it to the following address:

The Royal Sydney Golf Club
Returns Department
Kent Road
ROSE BAY NSW 2029

A copy of the original invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may not be able to offer a replacement product or a refund.

You are responsible for all costs associated with the return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returnable under this policy and/or is not returned to us in the original unopened packaging, it may be returned to you at your cost.

4. UNOPENED PRODUCT

Except for product sold on a "No Return Basis" we offer a 14-day return policy for product in its original, unopened and undamaged packaging.

You must contact our Sport Shop within 14 days of shipping of the product to return a product in this way.

You will be issued with a Return Authorisation Number. You will need to package and address the product for return. We will not pay nor reimburse any costs associated with a customer-initiated return of unopened product.

For products in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of the product less any associated freight costs.

5. FAULTY PRODUCT

If you receive a faulty product or the product develops a fault, you may be able to return it as dead on arrival or damaged in transit if it is within 14 days of purchase. If not, it may be covered by the manufacturer's warranty.

All faulty product returns with an invoice date of more than 14 days since purchase will be treated as a manufacturer' warranty claim.

6. MANUFACTURER' RETURNS POLICY AND WARRANTY

Please note that all products, with the exception of ex-demo, ex-rental, clearance, second hand, imperfect or damaged products are sold with a manufacturer' warranty, unless otherwise noted.

If a product purchased from The Royal Sydney Golf Club develops a fault after 14 days from original purchase and is within the manufacturer' warranty period, we recommend that, in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.

If a manufacturer offers to accept an opened product for return, then we will honour this. The manufacturer will direct you to return the product either to us or the manufacturer, its agent or another service provider.

If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.

If the manufacturer directs you to return the product to us as the retailer, then you should contact the Sport Shop as soon as possible.

You will be issued with a Return Authorisation Number, but you should tell our Sport Shop staff that the goods are being returned under the manufacturer' returns policy. You should also provide any additional information that may be required under the manufacturer' returns policy.

Where possible you will need to package and address the product for return and you will need to arrange for return delivery of the product to us. We must receive the product by the time specified by the manufacturer. Otherwise, the return may not be authorised in some circumstances.

Please note that repair timeframes are subject to each manufacturer' warranty repair service and may vary.

6.1 Return of faulty products
Upon receipt of a faulty product, we will return the product to the manufacturer or its authorised service centre or agent for assessment.

If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.

If the fault does not fit the above criteria and is not covered under the manufacturer' warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you an inspection fee.

Once the product is returned to us, we will arrange return delivery of the product to you. For products where the fault does not fit the above criteria and is not covered by the manufacturer' warranty, we will require payment of the manufacturer' service charges and any costs associated with processing of the return prior to returning the product to you.

6.2 Return of non-faulty products
For non-faulty products which are validly returned under a manufacturer' return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

If the product has not been validly returned under a manufacturer' return policy, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

If you have problems contacting the manufacturer or its authorised service centre or agent, then please contact the Sport Shop so that we can assist you with your warranty claim.

7. OPENED PRODUCT

We will not accept any opened product for return unless the product is returnable under this policy, a manufacturer' warranty or other contract or law.

Examples of opened products which we accept for return are:

1. dead on arrival, damaged in transit or incorrectly shipped product
2. product which develops a fault due to a cause occurring prior to purchase
3. product of un-merchantable quality
4. product that fails to perform to the manufacturer' specifications
5. product that fails to perform as advertised

8. NO RETURN BASIS PRODUCT

The term no return basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under:

1. a manufacturer' warranty or other contract or statute; or
2. statutory warranty (for example, if the product is faulty, does not match a description or sample, is unfit for purpose or un-merchantable), the product will not be accepted for return.

Examples of products sold on a no return basis include:

• Ex-demo products.
• Ex-rental products.
• Clearance products.
• Products with a "Price Markdown" label.
• Products with a "No Return basis" label.
• Products specially ordered for a customer.
• Product listed on the packing slip or invoice as "No Return".
• Auction items.

Examples of no return basis products which we would accept for a return are:

• Dead on arrival or damaged in transit product.
• Product of un-merchantable quality.
• Product that fails to perform to the manufacturer' specifications.
• Product that fails to perform as advertised.

9. PROCESSING CREDITS / REFUNDS

We will normally issue a credit note within 7 working days of us receiving the goods returned in accordance with this policy, with the exception of goods that are not obviously faulty and may require testing. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.

Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases, the testing process may result in delays of up to 28 days before we can determine whether a credit note will be issued.

We will only issue refunds on request. For your security, all refunds will be made either by cash, cheque, or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.

In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant warranties, other contracts and statutes. If we choose to have a product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.

10. NON-WARRANTY SERVICE AND REPAIRS

All claims for service not covered by any kind of warranty should, in the first instance, be directed to the manufacturer or its authorised service centre or agent.

If the manufacturer directs you to return the product to us, then you must contact the Sport Shop on +61 2 8362 7075.

You will be issued with a Return Authorisation Number, but you will need to specify that the goods are being returned for non-warranty service or repairs.

You will need to package and address the product and arrange for return delivery of the product us. We will not pay or reimburse any costs associated with a customer-initiated shipment for non-warranty service or repairs.

Upon receipt of the product, we will return the product to the manufacturer or its authorised service centre or agent for repair. The product will be repaired at the sole discretion of the manufacturer. Once the manufacturer has determined a repair cost, we will advise you of the quoted repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you an inspection fee.

Once the product is returned to us, we will arrange return delivery of the product to you. We require payment of the manufacturer' service charges and any costs associated with processing of the return prior to returning the product to you.

If you have problems contacting the manufacturer or its authorised service centre or agent, then please contact the Sport Shop so that we can assist in getting your product repaired.

11. RETURNING A PRODUCT AT THE CLUB

As an alternative, you can personally visit The Royal Sydney Golf Club with the product you wish to return and a copy of invoice or other proof of purchase.

If the product is eligible for return, you can then complete a "Request for Return" form at the time of returning the product and have a Return Authorisation Number issued. With the exception of unopened products we cannot process the return immediately but our Sport Shop staff will be able to tell you how long your return will take.